Return & Refund Policy

At Fastlaner, we are committed to delivering a seamless shopping experience. If you are not fully satisfied with your purchase, our return and refund policy is designed to ensure a smooth and transparent process.

Return & Refund Period

Customers may request a return within 5 days of receiving their order. Refunds will be issued upon approval, excluding any applicable shipping fees.

Eligibility for Returns

To qualify for a return, the item must meet the following criteria:

  • Condition: The product must be unused, in original packaging, and with all tags attached.

  • Approval Required: Returns must be pre-approved by contacting our support team at help.fastlaner@gmail.com. Returns sent without prior authorization may not be accepted.

Return Process & Shipping

  • Customers are responsible for return shipping costs.

  • We recommend using a tracked shipping method to ensure safe delivery.

  • Fastlaner is not liable for returns that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately upon receipt. Our team will assess the issue and arrange for a replacement or refund as appropriate.

Exchanges

  • To exchange an item, the original item must first be returned and approved.

  • Once the return is processed, customers may place a new order for the desired item.

Refund Process

  • Refunds are issued to the original payment method once the returned item is received and inspected.

  • Shipping fees are non-refundable.

  • Processing times vary based on your payment provider or banking institution.

Unsuccessful Delivery & Refused Orders

Orders that cannot be delivered after three attempts or are refused upon delivery may be returned to the sender or disposed of by the courier. In such cases:

  • Customers may be responsible for return shipping costs, which will be deducted from any applicable refund.

Non-Returnable Items

The following items are not eligible for return:

  • Sealed products (e.g., hygiene-related items) if the seal is broken.

  • Collectible items, including but not limited to:

    • Pirelli tyre replicas

    • Mini helmets

    • Car models

Contact Us

For any return inquiries, please reach out to our support team:

📧 Email: help.fastlaner@gmail.com
📞 Phone: +966 545 476 033